People should have a choice and experience the mortgage process in a way that best fits their needs. We’re built and equipped to take all these different experiences on different mortgages, so customers can be certain they will get the transparent and top-notch customer service they deserve.
Wyndham Capital Mortgage was founded in 2001 out of two goals – to provide exceptional customer service and give people a great deal on their mortgage. Founder and CEO Jeff Douglas saw the potential of an innovative digital experience in what was then a clunky, crowded and difficult process; so, he quit his corporate job and started working on the ‘way of the future’ from the spare bedroom of his fixer-upper home. Thus, WCM was born and the story begins. That being said, Jeff will tell you Wyndham Capital’s real origin story – and how Wyndham Capital has come to define ‘Fintech mortgage lending’ – really only begins less than a decade ago. While the company already provided great value, service and convenience to its customers, the move was made to start providing that same level of trust, technology and transparency to its employees as well.
And the way to achieve that? Augmented intelligence. The concept treats robots as aides to human intelligence rather than the next best thing to supersede it. Those robots assist team members in executing tasks to their highest caliber and ability. “Where before we had people at the beginning of our process assisting processors setting up our loans, doing orders of basic services, making sure our borrowers were added to all the right systems, we now have machines and robotic processes doing that for us,” says Jeff.
That evolution advanced Wyndham Capital’s positioning and level of service, catapulting the business from entrepreneurial venture to full-blown enterprise. And today, WCM is thriving better than ever, employing more than 500 tech, operations, corporate and sales professionals across four states with high hopes for the future and its successes. That 20 years of tenure translates into transparent and trustworthy mortgage experiences using industry-leading technology to save our customers time and money. But don’t take our word for it: we have numbers to back us up.
At Wyndham Capital, we share one belief and one vision brought to fruition through our nine core values.
Your high sense of accountability allows you to accomplish amazing amounts of important work. You demonstrate strong performance with a focus on results rather than on process.
You listen instead of reacting so that you can better understand. You are concise, articulate and treat people with respect. You maintain poise in stressful situations.
You make wise decisions despite ambiguity. You identify root causes and get beyond treating symptoms. You think strategically and can articulate what you are – and are not – trying to do.
You say what you think even if it's controversial. You make tough decisions without excessive agonizing. You take smart risks and are known for candor and directness.
You inspire others with your tenacious thirst for excellence. You care intensely about our customers and our people. You celebrate wins and create a feeling of energy and motivation.
You seek what is best for Wyndham Capital, not what is best for you or your group. You are egoless when searching for the best ideas. You avoid "us" and "them" and make time to help your fellow employees.
You re-conceptualize issues to discover practical solutions to hard problems. You challenge prevailing assumptions and suggest better approaches. You think big and create new ideas that prove useful.
You question actions inconsistent with Wyndham Capital’s values. You are non-political when you disagree with others. You only say things about fellow employees that you will say in their presence.
You are eager to learn and seek feedback. You seek to understand our strategy, customers, competitors and partners. You are knowledgeable and communicate effectively outside of your area.
Our Executive Team
Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
SVP of Human Capital
SVP of Technology
SVP of Marketing
SVP of Risk and Compliance
SVP of Digital, Data and Analytics