ABOUT US / OUR COMPANY

Harnessing the power of innovation to change people's lives.

Every mortgage is like a fingerprint, and it’s uniquely different once you put it under the microscope.
– JEFF DOUGLAS, FOUNDER AND CEO

People should have a choice and experience the mortgage process in a way that best fits their needs. We’re built and equipped to take all these different experiences on different mortgages, so customers can be certain they will get the transparent and top-notch customer service they deserve.

Wyndham Capital Mortgage was founded in 2001 out of two goals – to provide exceptional customer service and give people a great deal on their mortgage.  Founder and CEO Jeff Douglas saw the potential of an innovative digital experience in what was then a clunky, crowded and difficult process; so, he quit his corporate job and started working on the ‘way of the future’ from the spare bedroom of his fixer-upper home. Thus, WCM was born and the story begins. That being said, Jeff will tell you Wyndham Capital’s real origin story – and how Wyndham Capital has come to define ‘Fintech mortgage lending’ – really only begins less than a decade ago. While the company already provided great value, service and convenience to its customers, the move was made to start providing that same level of trust, technology and transparency to its employees as well.

And the way to achieve that? Augmented intelligence. The concept treats robots as aides to human intelligence rather than the next best thing to supersede it. Those robots assist team members in executing tasks to their highest caliber and ability. “Where before we had people at the beginning of our process assisting processors setting up our loans, doing orders of basic services, making sure our borrowers were added to all the right systems, we now have machines and robotic processes doing that for us,” says Jeff.

That evolution advanced Wyndham Capital’s positioning and level of service, catapulting the business from entrepreneurial venture to full-blown enterprise. And today, WCM is thriving better than ever, employing more than 500 tech, operations, corporate and sales professionals across four states with high hopes for the future and its successes. That 20 years of tenure translates into transparent and trustworthy mortgage experiences using industry-leading technology to save our customers time and money. But don’t take our word for it: we have numbers to back us up.

At Wyndham Capital, we share one belief and one vision brought to fruition through our nine core values.

Belief
Wyndham Capital believes the power of innovation can make people’s lives better.
Vision
To provide clarity and context to the life-defining decision of homeownership through innovative technology that builds a fully digital experience with top-notch customer service.
Values
Impact

Your high sense of accountability allows you to accomplish amazing amounts of important work. You demonstrate strong performance with a focus on results rather than on process.

Influential Communication

You listen instead of reacting so that you can better understand. You are concise, articulate and treat people with respect. You maintain poise in stressful situations.

Keen Judgement

You make wise decisions despite ambiguity. You identify root causes and get beyond treating symptoms. You think strategically and can articulate what you are – and are not – trying to do.

Courage

You say what you think even if it's controversial. You make tough decisions without excessive agonizing. You take smart risks and are known for candor and directness.

Passion

You inspire others with your tenacious thirst for excellence. You care intensely about our customers and our people. You celebrate wins and create a feeling of energy and motivation.

+1 Service

You seek what is best for Wyndham Capital, not what is best for you or your group. You are egoless when searching for the best ideas. You avoid "us" and "them" and make time to help your fellow employees.

Innovation

You re-conceptualize issues to discover practical solutions to hard problems. You challenge prevailing assumptions and suggest better approaches. You think big and create new ideas that prove useful.

Integrity

You question actions inconsistent with Wyndham Capital’s values. You are non-political when you disagree with others. You only say things about fellow employees that you will say in their presence.

Curiosity

You are eager to learn and seek feedback. You seek to understand our strategy, customers, competitors and partners. You are knowledgeable and communicate effectively outside of your area.

Our Executive Team

Jeff Douglas

Chief Executive Officer

Jeff entered the mortgage industry in 1997 and in three years he was a top loan originator for a large, national mortgage lender. As a top online originator, his dedication to providing superior customer service was noticed. Jeff joined LendingTree in 2000 and began consulting with the highest caliber of online lenders in the country. While at LendingTree, Jeff realized there was a tremendous opportunity to serve clients better online. In 2001, Jeff launched Wyndham Capital Mortgage with the philosophy that better rates, lower fees and an easier process for clients could be achieved by leveraging technology. Within two years, Wyndham Capital was a top 10 lender out of over 150 LendingTree lenders. Jeff has maintained his core philosophy and expanded the company’s reach into other areas, with value, service, and convenience as major focal points. Jeff is not only obsessive about taking care of Wyndham Capital's customers, but also his employees.

Jeremy Abig

Chief Financial Officer

Jeremy began his career in the Finance Management Associate Program at Bank of America where, during his six years there, he rotated through several divisions. He left to attend the Wharton School of the University of Pennsylvania. After graduate school, Jeremy worked at Wells Fargo Securities in Residential Mortgage and Consumer Structured Products. However, he wanted an opportunity with a smaller company that focused on exceeding the expectations of every customer by delivering a superior value. In November 2010, Jeremy joined Wyndham Capital as controller and a member of the executive management team. In August 2012, Jeremy won CFO of the Year from the Charlotte Business Journal for small companies. He also was named CFO of the Year or large private companies in 2021. Jeremy is responsible for all areas of accounting, finance and treasury at the company and is dedicated to helping Wyndham Capital be one of the top retail mortgage originators in the nation.

Josh Hankins

Chief Operating Officer

Josh began his career in the mortgage industry in 2003 as a loan officer at Wyndham Capital. After being one of the top performing loan officers for two years, he moved into a sales management role where he spent more than a decade helping grow the sales force. Before transitioning to operations in November 2016, Josh created a division for loan officers with no previous mortgage experience. This division became our top producing sales division its first year. Josh’s obsession with finding a better way to generate results pairs well with the challenge of helping Wyndham Capital’s Operations Team evolve in the ever-changing mortgage industry. His vast sales experience gives him valuable insight as an operations leader who understands the importance of every loan and the impact individual experiences make on our clients and partners.

Trey Rigdon

SVP of Marketing

Trey started in the mortgage industry in 2009 helping grow a regional lender with 150 employees to one of the nation’s 10 largest retail mortgage lenders. In this position Trey lead marketing technology innovation for sales enablement and the digital borrower experience for borrowers, loan officers and real estate agents. He joined Wyndham Capital in October 2019 to lead Marketing. His strategy of developing emotionally engaging content, tools and applications for loan officers, marketing automation and unique branding has delivered remarkable results. Since starting at Wyndham Capital, Trey has grown the marketing pillar into an internal agency focusing on three core marketing practices: brand marketing, digital marketing, and sales enablement. Under Trey’s guidance, Wyndham Capital works toward being known as the prototype for the future modern lender.

Melissa Smith

SVP of Risk and Compliance

Melissa began her career over thirty years ago in the mortgage banking industry with roles in underwriting, operations, sales, and risk. Most of her experience has been leading risk and compliance teams for medium and large banking organizations including U.S. Bank, New York Community Bank, Huntington Bank, and Fifth Third Bank. Most recently, Melissa was Senior Vice President and Executive of Fair and Responsible Banking and Risk Evaluation and Assurance for Key Bank. Joining Wyndham Capital in November 2021 marked a return to her roots in mortgage lending and pulls together her breadth of experience serving as Senior Vice President of Risk and Compliance. Melissa shares Wyndham’s strong commitment to the customer and is excited to be at the forefront of such an exciting period of growth at the company.

Matt Beard

SVP of Technology

After graduating from the University of Illinois at Urbana-Champaign in 2010, Matt began his career at Guaranteed Rate as a Marketing Specialist and quickly moved into management as Marketing Manager for the east coast. In 2013, Matt found his new home in the mortgage industry at Wyndham Capital Mortgage. Throughout his tenure at Wyndham Capital, Matt developed his data science and analytical skills, ultimately filling a big need for the company and forming the Business Intelligence (BI) pillar. Under Matt’s leadership, the BI pillar is responsible for the data warehouse, business intelligence software, contact center technology, lead aggregation, digital marketing, and Wyndham’s digital customer experience. Matt strongly believes in taking a scientific approach to solve business problems and inefficiencies, resulting in meaningful results for employees and customers.