Speed Without Sacrificing Service

Category: Refinance
Read Time: 2min

The demand for digitally driven consumer processes is nothing new. For years, there has been a steady shift in what consumers expect from modern companies.

At Wyndham Capital Mortgage (WCM), we understand the customer’s need for automation and their desire to have access to the information they need, when they need it. We have invested the time, money and effort to build out an end-to-end digital process, from loan application to close.

The results? Borrowers are attracted to Wyndham Capital because we provide the speed and efficiency they need, without sacrificing the 5-star service they deserve.

How We Do It

With robotics in place, you can begin and end the loan application process on your terms. Our loan officers, in turn, can interact with customers throughout the application process anytime and anywhere that works best for them.

Having intelligent automations running in the background helps to expedite the process, while simultaneously improving accuracy and efficiency.

Admittedly, speed and high-quality service have traditionally been in competition with each other in our industry. But at WCM, we are unwilling to sacrifice either.

Our loan officers don’t spend time gathering data or sorting through piles of paperwork. Instead, those administrative tasks are replaced with easy-to-navigate online forms. We gather pertinent customer information securely using automation, so our customers don’t have to fuss with filling out and delivering paper forms. We make the loan application process fast and easy.

Even better, our digital home loan process inherently results in lower overhead for our company. We pass those savings directly to our borrowers.

How It Works

WCM provides a state-of-the-art online portal which enables our customers to start the process and check their status. But we didn’t stop there – our application also allows you to:

  • Give the loan officer permission to pull credit and call back with loan options or solutions
  • Order an appraisal if needed and submit credit card information
  • Submit documents digitally
  • Request a comparison quote for homeowner’s insurance

Our portal is flexible and accepts a variety of documents, eliminating extra steps like scanning and converting files. Loan officers are then immediately notified of new documents and can respond when they’re ready. Our built-in robotic automation keeps this process expedited and efficient.

Why It Matters

Our processes and technology provide our borrowers with a seamless experience and lets our loan officers focus on building relationships. The result?

  • Our average closing time is consistently 30 percent faster than industry standards
  • We are able to offer our borrowers more competitive rates
  • Our loan lock times are shorter, resulting in additional savings since rate locks get more expensive with delays
  • Our electronic systems, such as eClose and digital document retrieval, decrease paperwork and processing times.

At Wyndham Capital, our loan officers interact with the consumer electronically and bypass the delays of physical paper trails. This allows us to remain nimble and pass additional cost savings to our borrowers.

During the COVID-19 pandemic, our eClosing process also protects our borrowers and officers. We’re committed to continuous improvement by means of digitization and streamlining, thereby creating consumer processes that our loan officers can be proud of and our borrowers can enjoy.

Matthew Harris is the Internal Communications Manager at Wyndham Capital Mortgage. With over 11 years of experience writing and creating content about topics from sports and culture to financial systems and business, Matthew brings his expertise to the mortgage industry. Matthew oversees Wyndham’s internal communication and content strategies to help drive the internal messaging and creating content that gives both employees and borrowers relevant and reliable information to help them make informed homebuying, selling and refinancing decisions. Matthew has a Master’s Degree in Communications from Purdue University and a Bachelor's Degree in Journalism from Appalachian State University. His interests include social media marketing, content creation and catching the occasional sports game.

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